The business case for having crucial conversations: organizations were five times faster in responding to financial downturns.
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Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson, Paperback
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Top 10 Takeaways from Crucial Conversations - Athlos Academies
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Crucial Conversations Summary of Key Ideas and Review Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler - Blinkist
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Crucial Confrontations Free Summary by Kerry Patterson et al.
Book Review: Crucial Conversations - Kerry Patterson et al
Crucial Confrontations : Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior